Online Digital Hearing Aids Privacy Policy, Terms & Conditions
PRIVACY POLICY
Privacy policy Over View:
We never sell/give your information to anyone! And use the information customers give us to help only our customers!
Privacy policy introduction:
Your privacy on the Internet is of the utmost importance to HEAR-BETTER.COM! We want to make your experience online productive and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. The information you provide is safeguarded. This Privacy Policy discloses what information we gather and how we use it. It applies to information we collect on this Website, including through electronic messages between us.
Opt Out clause:
You can opt out of our marketing emails by either clicking on the Opt Out hypertext at the bottom of every marketing email or you can send us an email at support@hear-better.com with the subject “OPT OUT”. Once you Opt Out you will only receive your order receipt and order status emails.
We gather information in two ways:
- Information that users provide through optional, voluntary submissions. This information may include personal information, such as your name, phone number, email address, state and zip code. We collect this information to respond to requests from users, customize our features for individual visitors who are HEAR-BETTER.COM customers and to notify customers about updates to our site and products or services. WE WILL NEVER SELL or GIVE AWAY this information.
- Automatically Collected Information as you navigate the Website. This information includes usage details, IP addresses and information collected through tracking technologies such as cookies. Information HEAR-BETTER.COM gathers through aggregated tracking is used to help us determine which areas of our sites users like based on traffic to those areas. We do not track what individual users read, but rather how well a page performs overall. We collect this information in order to determine how to create the best experience for our users. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual.
Policy Changes:
HEAR-BETTER.COM has a strong commitment to individual privacy rights and concerns. As the Internet changes, our policy will continue to keep up with the changes to protect our customers. We reserve the right to modify our Privacy Policy at any time with or without prior notice. Please check back periodically for changes.
Personal Information Use:
HEAR-BETTER.COM protects the security of your personal information and honors your choices for its intended use with. We disclose your information to no third party for marketing! We may only use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for system testing only.
We use your information solely to fulfill orders, transact a purchase, and help us improve our website and product offering to you.
Our Website allows you to communicate with us using an online form and email. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information, including your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception. For this reason we ask you to never share financial or sensitive information this way. To keep your privacy, we will only work with people named on your order.
Correcting your information:
You may call, email or mail us if you wish to view, edit, or delete your personal information from our database, and we will use reasonable efforts to accomplish your request. You may also contact us if you believe that inaccurate or inappropriate information has been obtained.
Your California privacy rights:
California Civil Code § 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third-parties for their direct marketing purposes. WE NEVER disclose personal information to third parties for their direct marketing purposes.
California law requires us to let you know how we respond to web browser “Do Not Track” signals. Our Website does not currently support “Do Not Track” codes. That is, HEAR-BETTER.COM does not currently respond to or take any action with regard to “Do Not Track” requests. Please note all tracking is used to help customers on our website only.
Children:
Following Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Cookies:
As you go through our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
- The Website may use "cookies".
We may place a text file called a "cookie" in the browser files of your computer. HEAR-BETTER.COM uses cookies to track user traffic patterns (as defined above). You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site; however, it will help us to help you.
Healthcare disclaimer:
The information presented HEAR-BETTER.COM is not medical advice and should not be relied upon as such. If you have/suspect a hearing issue, we strongly recommend you to consult physician or hearing professional.
TERMS & CONDITIONS
Terms & Returns
By placing an order from us online or via the telephone you agree to the terms and conditions laid out on this page.
No Medical Exam Needed to Purchase Hearing Aids
While we encourage a proper relationship between you and a medical professional, you do not need a medical exam to purchase a hearing aid from us. The FDA grants you the right to waive a medical exam. The following paragraph is the statement that the FDA requires that you agree to before purchasing hearing aids online.
Waiver to Medical Evaluation Requirements: This is to inform you that the Food and Drug Administration has determined that it is in your best health interest to obtain a medical evaluation by a licensed physician, who specializes in diseases of the ear; then to be tested by an audiologist, or hearing aid dispenser utilizing established procedures and instrumentation in the fitting of hearing instruments. Note: Ordering a hearing instrument from this Website constitutes your acknowledgement and acceptance of this Waiver to Medical Evaluation Requirements.
What is the warranty on your hearing aids?
Our Hearing Aids are 100% covered against defects in materials and workmanship for 90 days from the day you receive you your order.
After 90 days we fix most issues for one year at no cost (you pay shipping both ways), however, if we can't repair your hearing aid we will replace it at a one year prorated price.
Protect your hearing aid from ALL types of unexpected or accidental damage with our Extended Warranty. Our extended warranty covers any issue with your hearing aid for one year.
60 Day Return Period
Hear-Better.com stands by its hearing aids and we know how important it is to get used to wearing hearing aids before making your final decision. That is why we give you 60 days to return your hearing aid (return period starts the date of purchase and ends the date we receive your returned hearing aid). Read on for full details.
New Sounds Take Time to Get Reacquainted With
You will begin to hear sounds you have not heard in a long time when you start wearing hearing aids. Chances are, that you didn't lose your hearing overnight. It most likely developed gradually, over a long period of time. Now that you are wearing hearing aids, it will most certainly take time to become re-acquainted with the wonderful world of sound. Keep in mind that there are also harsh noises to which you have grown unaccustomed. Perhaps you had no idea that your refrigerator was making that horrible squealing noise! Soon, you will become once again accustomed to the sounds you've been missing.
Allow Time to Break in Your New Hearing Aids
Just like a new pair of shoes, your hearing aids need to be broken in. Also, your ear needs a chance to get used to having a new partner. You should wear your new hearing aids for short periods of time in the beginning. There may be a slight tenderness in your ear, or days when you feel overwhelmed with the new sounds that you are hearing. This is perfectly normal and should end as you become more accustomed to wearing your new hearing aids. The key is to remove your hearing aid for a while when you become uncomfortable.
Returns
Your satisfaction is guaranteed. If you are not satisfied with your hearing aid, you have 60 days from the date of purchase to return it. The reason for this long trial period is that medical studies have shown that it takes approximately 3-4 weeks for someone to get used to the sounds of new hearing aids (even ones costing thousands of dollars!). If after trying them for 21 days you don't feel that your hearing aid are the best value in hearing aids, you may return them. You will receive a FULL REFUND of the purchase price. Return requests prior to trying the hearing aids for 21 days of USPS tracking delivered date and refused shipments will incur a ten percent restocking fee.
You will need a Return Merchandise Authorization (RMA) number prior to returning any products.
Phone (Toll Free): 833-432-7238( 833 HEAR BET) (Monday to Friday, 9:00am to 5:00pm Central Time), or
Email: support@hear-better.com
Returns Terms and Conditions
Returns must be in new, resalable contain with all of the original packaging and accessories.
- Hearing aids returns for credit are accepted within 60 days of purchase only. They must be received within 60 days of purchase date.
- Your name and address must be written on your return so we can find you and issue you a full refund.
- Accessories, Batteries, or supplies are NOT returnable.
- Admin fee applied to bounced checks and alike.
- Returns must be in original packaging and must be undamaged, abused and in the same condition (ordinary wear and tear excluded) as when purchased . All parts of the aid must be returned including but not limited to: original packaging, the hearing aid, tubes, ear tips, trimmers tool, batteries, and manual. Damaged hearing aids including hearing aids exposed to water will not be accepted as returns. We recommend insuring and tracking your returns, as we cannot be responsible for lost or damaged shipments.
- Credits are usually issued within five business days of receipt of the returned merchandise, but could take up to seven days. It can take a full billing cycle for that credit to appear on your credit card statement. These times may vary as we do not know how long your bank will take to post the credit to your account. Information on credits and returns being received and processed is available by a e-mail request to support@Hear-Better.com .
- Some ruthless hearing aid clinics will make you pay up to three hundred dollars just to return a hearing aid. Not at Hear-Better.com! We do encourage you to let us know of any concerns you have with your aids before sending them back. It may be something as simple as cleaning the wax from them, adjusting the volume, etc.
- Expedited Shipping and international shipping charges will not be refunded. Only the hearing aid(s) cost will be refunded on Expedited Shipping and international orders.
- Abused hearing aids, including exposure to water, are not returnable. All malfunctioning hearing aids will be evaluated by our techs.
- Accessories (extra batteries, extra tubes, extra ear tips, trimmers kit…) are not returnable.
- Hearing aids must be clean and in the same condition as you received.
- All accessories (tubes, tips, trimmers tool, side tag(s)) originally included in the case/box, the case/box, and instructions must be returned in original clean condition.
- Returns received on non-business days (US federal government holidays) will be credited as received on the first business day after receipt.
- Hearing aids going unclaimed for 60 days will be donated to charity.
- Returned affiliate transaction purchases that have not in good faith been used and are only trying to profit from the order will be charged twice the current affiliate fee and will be responsible for outgoing and return shipping. The management of Hear-Better.Com will be the sole party making this determination.
- Hearing aid(s) must not show signs of wear.
No refunds will be issued if the above conditions are not met.
Returning a product that is not in resalable condition risks forfeiture of product.
A five times item price chargeback administration fee will be applied to all chargebacks. Filers of chargebacks will be reported to all major credit bureaus as a delinquent collection account.
We usually issue refunds within 7-10 business days of receipt.
Return Address:
We are sorry to hear our hearing aid is not right for you.
Hearing aids must be returned to us (in our possession) within 60 days from the date of purchase.
Please return it in the same condition as received to:
Hear-Better.Com
174 Hillside Circle
Lincoln University, PA
FAX 833-432-7238( 833 HEAR BET)
We suggest you insure and track it. Please include your name
and address on or in the package.
We usually issue refunds within 7-10 business days of receipt.
Returns must be in new, clean, and resalable contain with all of the original packaging and accessories.
Returning a product that is not in resalable condition risks forfeiture of product.
All refunds will be issued via the same payment method received (all shipping costs are non-refundable).
FDA Classification:
All our hearing aids are manufactured as hearing aids for the purpose of helping you hear better.
However, in the United States the FDA requires "Hearing Aids" to have a serial number and the manufacture to be registered with the FDA.
If not, they are considered "Sound Amplifiers".
Siemens, Phonak, and New Sound are registered with the FDA and contain a serial number.
Our Dr. Paul brand does not and is classified as a SOUND AMPLIFIER.
Shipping:
Hear-Better.Com promises to ship promptly and in the manner specified by its customers.
We cannot control delays caused by our shipper.
USPS Express mail is overnight delivery to most, but not all locations (See USPS.Com for details). USPS guarantees delivery by certain time and should be contacted for a refund should they fail to deliver on this guaranteed.
Should Hear-Better.Com fail to ship in the manner requested, we will refund your full shipping.
Leagal Actions
Customer agrees that courts and laws of Chester County, PA will be the controlling and only Court/law for all legal actions.
We can only be sued for the total price of the hearing aids an accessories ordered by that customer.
Repairs for life:
Repairs for life are basic repairs only. Customer pays shipping both ways. Abuse and miss used hearing aids are not eligible.
Basic Repair:
Repairs that are made without opening unit. Parts may not be included. Customer pays shipping.
06242016HBC a Four Health, Inc. Company